Frequently Asked Questions
A few answers to the questions we receive most often. If you don't find what you're looking for, we'd be happy to hear from you.
What Makes Raquel Different?
Raquel is built around the belief that a cigar should elevate more than the moment, it should elevate the entire experience. From our carefully crafted infused blends to our commitment to thoughtful hospitality, every product is designed to be enjoyed with intention.
Do I have to be 21 to purchase Raquel cigars?
Yes. You must be at least 21 years of age to purchase tobacco products from Raquel. We may request age verification before fulfilling your order.
Is my personal information secure?
Yes. Protecting your privacy is important to us. Information about how we collect, use, and safeguard your information can be found in our Privacy Policy.
How long does shipping take?
Orders are processed promptly after purchase. Delivery times are subject to the shipping method selected during checkout.
Can I resell Raquel cigars?
Raquel products are intended for personal enjoyment. Resale or distribution without authorization is prohibited.
Can I cancel my order?
Orders may be canceled before they have been shipped. Once an order has been processed and shipped, we are unable to cancel the order.
We're Here to Help.
Whether you have a question about an order, our collection, our collection, or bringing Raquel to your lounge, we'd love to hear from you.
