Terms and Conditions
These terms and conditions govern your use of the Raquel website and the purchase of our products. By using our website or placing an order, you agree to the terms outlined below.
Age Requirement
You must be at least 21 years of age to purchase products from Raquel. We reserve the right to verify age before fulfilling your order.
Product Use
Raquel products are intended for personal enjoyment. Unauthorized resale or commercial distribution is,prohibited within written permission
Orders & Payment
Orders are processed once payment has been sucesfully received. Raquel reserves the right to refuse or cancel orders at its discretion.
Shipping
Shipping estimates are provided at checkout. Once an order has been transferred to the carrier, delivery timelines are the responsibility of the shipping provider.
Returns & Damaged Products
Because cigars are consumable tobacco products, all sales are final. If your order arrives damaged, please contact us within 5 business days.
Intellectual Property
All trademarks, photography, artwork, written content, and branding are the exclusive property of Raquel and may not be reproduced without written permission.
Limitation of Liability
Raquel is not responsible for damages from misuse of our products or shipping delays outside of our control.
Changes to these Terms
These Terms & Conditions may be updated periodically. Continued use of our website constitutes acceptance of the current version.
Questions?
If you have questions regarding these Terms & Conditions, we'd be happy to help.
