Shipping Information
Find answers to common questions about shipping, delivery, and tracking your order.
Order Processing
Orders are processed as quickly as possible, typically within 1-3 business days. During product launches, holidays, or periods of high demand, processing times may be slightly longer.
Shipping Methods
Shipping options and estimated delivery times are presented during checkout. Once your order has been shipped, you'll receive a confirmation email with tracking information.
Tracking Your Order
As soon as your order leaves our hands, we'll send you a tracking number so you can follow its travel to your door.
Shipping Restrictions
Because Raquel products contain tobacco, orders may only be shipped to locations where tobacco shipments are permitted by law. We reserve the right to cancel orders that cannot legally be fulfilled,
Delivery
Please ensure your shipping information is accurate before completing your purchase. Raquel is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided during checkout.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery times are outside of our control. If you need additional assistance, we're always happy to help.
Questions About Shipping?
If you have questions about your shipment or need assistance with an order, we'd love to hear from you.
